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Last updated: [November 11, 2025]

This Privacy Policy explains how we (ptcbtestprep.com, herein referred to as the “Website”) collect, use, store, disclose, and protect your personal information when you use our Website and services. By using the Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data when you use the Website:

  • Information you provide directly: For example, when you sign up for an account or newsletter, register for test-prep materials, contact us, or make a payment. This may include your name, email address, postal address, telephone number, payment or billing information, login credentials, and other information you choose to submit.
  • Automatically collected information: When you visit the Website, we may automatically collect your device and usage data, including IP address, browser type, operating system, referring URLs, pages visited, time spent, clicks, and other analytics data.
  • Cookies and tracking technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect data about your browsing behavior, preferences, and interaction with the Website.
  • Third-party sources: We may receive information about you from third parties (e.g. analytics providers, advertising networks, social media platforms) and combine it with the information we collect from you.

2. How We Use Your Information

We process your information for the following purposes:

  • To provide, maintain, and improve the Website and our services (for example: account registration, access to study materials, payments, customer support).
  • To send you administrative information, service updates, technical notices, and promotional communications (where you consent or where permitted under law).
  • To analyse usage of the Website, track performance, monitor aggregate behaviour, conduct research and analytics to improve our offerings.
  • To personalise your experience (for example, remembering your preferences, recommending content).
  • To detect, prevent, and address fraud, security issues, and abuse.
  • To comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing (if applicable)

If you are located in the EU or EEA, our legal basis for processing your personal data will depend on the context, such as:

  • Your consent (e.g. for marketing communications, non-essential cookies).
  • Performance of a contract (e.g., providing you access to membership, materials).
  • Compliance with a legal obligation.
  • Our legitimate interests (provided your rights are not overridden) — for example, analysing user behaviour to improve our services, detecting fraud.
    We will only process your data on the above bases as required under the General Data Protection Regulation (GDPR) and other applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and to remember you when you visit the Website. These may include:

  • Essential cookies required for the Website’s operation.
  • Performance/analytics cookies (to understand how users interact with the Website).
  • Advertising/targeting cookies (to deliver relevant ads or measure advertising effectiveness).
    You may manage cookies via your browser settings (for example, block or delete cookies). Please note that if you disable certain cookies, this may affect your experience on the Website. 

5. Data Sharing & Disclosure

We may share your personal data in the following circumstances:

  • With service providers, contractors, and consultants who perform services on our behalf (e.g. payment processors, hosting providers, email platform providers).
  • With our affiliates or successors in connection with any merger, sale, or reorganisation of our business.
  • With third parties for legal reasons — for example, to comply with legal obligations, to respond to lawful requests or legal proceedings, or to protect our rights, property or safety, or that of our users.
  • In aggregated or anonymised form which cannot reasonably identify you — for example, analytics data we publish for statistical purposes.

6. International Transfers

If we transfer your personal data outside your country of residence (for example, outside the EEA), we will ensure that appropriate safeguards are in place (such as standard contractual clauses, privacy shield equivalents where applicable) to protect the data in accordance with applicable data protection laws.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which the data was collected (for example, providing you access to the Website, fulfilling contractual or legal obligations) and for a reasonable period thereafter as required or permitted by law. After that period, we will delete, anonymise or securely destroy your data.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • The right to access and receive a copy of your personal data we hold.
  • The right to correct or update inaccurate or incomplete data.
  • The right to request deletion of your personal data (“right to be forgotten”) where applicable.
  • The right to restrict or object to processing of your personal data (for example, for direct marketing).
  • The right to data portability (receive your data in a structured, commonly used format) where applicable.
  • The right to withdraw consent at any time (if our processing is based on consent).
  • The right to lodge a complaint with your local data protection supervisory authority.

If you wish to exercise any of these rights, please get in touch with us using the contact details below.

9. Security Measures

We take reasonable administrative, technical and organisational measures designed to protect your personal data from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is entirely secure, so we cannot guarantee absolute security.

10. Children and Minors

The Website is not intended for children under 18 years of age. We do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child under this age without parental or guardian consent, we will take steps to delete the data as soon as possible. 

11. Links to Other Websites

Our Website may contain links to external websites operated by third parties. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website with a new “Last updated” date. We encourage you to review this Privacy Policy periodically. If we make material changes, we may provide a more prominent notice (for example, email notification or banner).

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@ptcbtestprep.com

Acknowledgment
By using the Website, you acknowledge that you have read and understood this Privacy Policy and that you agree to the collection and use of your personal data as described herein.